Terms of service

These Terms and Conditions apply to all purchases made on www.zayaperfume.co.za ("the website"), operated by Zaya Perfume, 25 Leeuwen Street, Cape Town, Western Cape, 8000, South Africa ("we", "us", "our"). By placing an order you agree to these terms. Please read them carefully.

1. About our products

We sell fragrances, body mists, body care and gift sets. We make every effort to describe and photograph our products accurately, but colours, packaging and scent perception may vary slightly from what you see on screen. Scent descriptions (notes) are a guide only and describe the style of the fragrance.

Our products are for external use only. Please read the ingredients on the packaging and do a patch test before first use if you have sensitive skin or allergies. Stop use if irritation occurs.

2. Prices and payment

All prices are shown in South African Rand (ZAR). Delivery fees are shown at checkout before you pay. Payment is made securely at checkout through our payment providers; we do not store your card details. We reserve the right to correct pricing errors. If an item was listed at an incorrect price, we will contact you before processing the order and you may choose to continue at the correct price or cancel for a full refund.

3. Orders and stock

Your order is an offer to buy. A contract is formed when we send you an order confirmation email. All orders are subject to stock availability. If an item is unavailable after you have paid, we will let you know and refund you in full for that item.

4. Promotions and special offers

Bundle deals, discount codes and limited-time offers are valid only while stated on the website, while stocks last, and cannot be exchanged for cash. Unless stated otherwise, offers cannot be combined.

5. Delivery

We deliver within South Africa. Delivery times, fees and other details are set out in our Shipping Policy, which forms part of these terms. Risk in the goods passes to you on delivery.

6. Returns and refunds

You may return sealed, unopened and unused items within 7 days of delivery. For hygiene reasons, opened or used fragrances and body care cannot be returned unless faulty. Damaged, defective or incorrect items will be replaced or refunded at no cost to you. Full details are in our Refund Policy, which forms part of these terms. Nothing in these terms limits your rights under the Consumer Protection Act, 2008.

7. Cancellations

You may cancel an order free of charge before it has been dispatched by emailing us with your order number. Once dispatched, the returns process applies.

8. Your account

If you create an account, you are responsible for keeping your login details safe and for activity under your account. Please give accurate information when ordering.

9. Privacy

We collect and use your personal information only to process your orders, deliver your goods and, if you agree, to send you news and offers. See our Privacy Policy for details of how we protect your information in line with the Protection of Personal Information Act (POPIA).

10. Intellectual property

All text, images, logos and designs on this website belong to Zaya Perfume or are used with permission, and may not be copied or used without our written consent.

11. Limitation of liability

To the extent permitted by law, we are not liable for indirect or consequential loss arising from the use of our website or products. Our total liability for any order is limited to the amount you paid for that order.

12. Changes to these terms

We may update these terms from time to time. The version on the website when you place your order will apply to that order.

13. Governing law

These terms are governed by the laws of the Republic of South Africa.

14. Contact us

Zaya Perfume
25 Leeuwen Street, Cape Town, Western Cape, 8000, South Africa
Email: ruymanptrs95@gmail.com