Shipping policy

Thank you for shopping with Zaya Perfume. This policy explains how and when your order will reach you.

Where we deliver

We currently deliver to street addresses across South Africa. We do not ship internationally at this time.

Order processing

Orders are packed and dispatched within 1–2 business days (Monday to Friday, excluding public holidays). Orders placed after 12:00 on a Friday, over a weekend or on a public holiday are processed on the next business day.

Delivery options and costs

• Standard delivery: R100, delivered within 3–5 business days after dispatch.
• Free standard delivery: on orders of R800 and more.
• Express delivery: R150, delivered within 1–2 business days after dispatch.

Delivery fees are calculated and shown at checkout before you pay. Delivery times are estimates; outlying and rural areas may take 1–3 extra business days.

Tracking your order

Once your order is dispatched, we will email you a tracking number so you can follow your parcel with our courier partner.

Delays, failed deliveries and incorrect addresses

Please make sure your delivery address and phone number are correct at checkout. If a parcel is returned to us because of an incorrect address or repeated failed delivery attempts, a re-delivery fee may apply. We are not responsible for delays caused by couriers, weather, strikes or other events outside our control, but we will always help you follow up.

Damaged or missing items

Please check your parcel when it arrives. If anything is damaged, missing or incorrect, contact us within 48 hours of delivery with your order number and photos, and we will arrange a replacement or refund. See our Refund Policy for full details.

Contact us

Questions about delivery? Email us at info@zayaperfume.co.za.