Refund policy

We want you to love your Zaya Perfume order. If something isn't right, here's how we can help.

Change-of-mind returns (7 days)

You may return items within 7 days of delivery if they are sealed, unopened and unused, in their original packaging with all cellophane and seals intact. For hygiene and safety reasons, we cannot accept returns of opened or used fragrances, body mists, lotions or shower gels, unless they are faulty.

For change-of-mind returns, you are responsible for the cost of returning the item to us. Original delivery fees are not refundable.

Damaged, faulty or incorrect items

If your item arrives damaged, leaking, faulty, or is not what you ordered, please email us within 48 hours of delivery with your order number and clear photos. We will replace the item or refund you in full, including delivery costs. Your rights under the Consumer Protection Act, 2008 are not affected.

Gift sets

Gift sets must be returned complete, with all items sealed and unused, to qualify for a change-of-mind return.

Sale and promotional items

Items bought on promotion or as part of a bundle deal can be returned only if all items in the bundle are returned unopened. The refund will be the amount actually paid.

How to start a return

  1. Email ruymanptrs95@gmail.com with your order number and the item(s) you would like to return.
  2. We will reply with return instructions and the return address. Please do not send items back without contacting us first.
  3. Pack the item securely so it is not damaged in transit.

Refunds

Once we receive and inspect your return, we will email you to confirm whether it is approved. Approved refunds are paid back to your original payment method within 7–10 business days. Your bank may take a few extra days to show the refund.

Cancellations

You can cancel your order free of charge before it has been dispatched. Email us as soon as possible with your order number.

Contact us

For any questions about returns or refunds, email ruymanptrs95@gmail.com.